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  • Creating a New Brick Site Account

    Overview You want to create a new Brick Site account or a new site collection. Follow these instructions to create a Bonzai account for the new site.  Solution Contact Bonzai Support and provide the f...

  • Creating a new BRICK user account

    Overview You want to create a new BRICK user account, either because a new user is taking over the Bonzai Intranet administration for your company or you need an additional account to refresh the cach...

  • Adding a New User to the Zendesk Support Portal

    Overview A new user needs to be created and added to your organization in Zendesk to enable them to use the support portal. This article contains the instructions on how to proceed.  Solution Contact ...

  • Google Analytics Security Concern with Personally Identifiable Information (PII)

    Overview Your security department is curious on how to mitigate PII being in Bonzai analytics data that may flow to Google Analytics.    Solution Some Personally Identifiable Information (PII) is like...

  • Finding Out When a Bonzai Contract Expires

    Overview You would like to know when your subscription ends. Solution Contact Bonzai Support and provide the URL where your Bonzai instance is installed (e.g. https://bonsaiexample.sharepoint.com/site...

  • Unable to Access https://cloud.brick.bot/

    Overview You are trying to access the Brick Portal at https://cloud.brick.bot The website is down and you cannot log in You have tried clearing your browser cache You are not able to make any changes ...