Overview You would like to request the creation of new BRICK accounts for your new Bonzai Site Collections. Solution Please open a support ticket requesting the creation of the new BRICK account info...
Overview You are experiencing pages that are slow to load. These performance issues also affect the comment list where they display only when the users' pictures load. However when you add a new comme...
Overview You created a customized news page layout based on the default news page layout on SharePoint Designer 2013 with Bonzai v2.2.12. However, the news roll-up web part is not pulling the correct ...
Overview You notice that the edit renditions button is missing. You recently upgraded to v2.2 The screenshots below show what you see versus where the button should be. Information For Image Rendition...
Overview When using the Chrome browser, you navigate to an event page and click on the 'Add to Calendar' button but no file is downloaded. The issue does not happen when using other web browsers. When...
Overview Your pages on Bonzai are not responsive when viewed on a mobile device. One of the tables are found to be disproportional in mobile view. You are using Bonzai v2.2. Solution Ensure that all...
Overview Microsoft Edge can be setup to auto translate a page to a particular language. You are experiencing issues where the body of news pages is not auto-translating from English to French but othe...
Overview The navigation bar is randomly not loading. Some users report getting the errors Failed to load resource: net::ERR_CONNECTION_RESET. You can use Chrome to access Bonzai v2.1.6, but your organ...
Overview You have recently upgraded your Bonzai environment from v1.6 to v2.2.14. You find that the search feature on your intranet is now returning a 404 error when accessing certain content or resul...
Overview You find that Bonzai content is slow to load (takes >2 minutes), and there are errors seen in Chrome's Network Activity and front-end server event logs. The web front-end server event logs sh...